They may be labeled “solar,” “solar breaker,” “pv,” or “photovoltaic.” Check to ensure the solar breakers are switched to the “ON” position. The name will include the last six digits of your Envoy serial number. Setup with WPS. This is the device that reports your solar production data and makes it available to the website and smartphone app. It operates between the Enphase devices, or other PV system, and the Enphase Enlighten™ web-based monitoring and analysis software. © 2021 Enphase Energy. Envoy-S Installation and Operation 8 2015 Enphase Energy Inc. 141-00027 Rev 01 Plan the Internet Connection To use the Enlighten web-based monitoring and analysis software, additional requirements are: Internet connection for the Envoy-S through a traditional router or modem or Enphase Mobile Press the Top Button on your Envoy. For product and instal- How do I configure Wi-Fi for the Envoy-S Metered. If Enlighten is not updating with current production data, it may be because your system is no longer connected to the Internet. You’ve come to the right place. Ensure that your enVoy is plugged directly into the same outlet that it was originally plugged into by mtvSolar. If the Envoy displays +Web, the Internet connection is re-established and the system status in Enlighten should reset to Normal within 15 minutes. Page 56 Recommended Action: No action is required; the Envoy will repeat the attempt. If your solar energy system is having trouble displaying your production data AND your system’s inverter is an Enphase model, we’ve put together a few simple tips to help you fix this common issue. Vivint Solar Developer, LLC (EIN: 80‐0756438) is a licensed contractor in each state in which we operate. To do that: If you have an Enphase inverter in your solar energy system, you’ll have an Envoy that will be one of these three types: IQ Combiner, follow the steps found here. Track system installation progress with the Enphase Installer Toolkit mobile app. If you don’t see any other equipment, it likely means that we’re using your wifi to connect your Envoy S to the internet. Push the little ring in while simultaneously pulling down on the front face of the box. If they’re not, you may need to work with your Internet Service Provider to fix your wi-fi connection. Troubleshooting an Enphase System 5 2014 Enphase Energy Inc. August 2014 Important Safety Information Read this First This manual contains important instructions for installers to use during installation and maintenance of the Enphase® It operates between the Enphase Microinverters and the Enphase Enlighten™ web-based monitoring and analysis software. Post a Comment. All rights reserved. Leave it plugged in and in place for at least 15 minutes. Here is how I fixed mine. If your enVoy is plugged in properly, make sure that there are no other electronic devices in the same outlet, such as a touch lamp, It operates between the Enphase devices, or other PV system, and the Enphase Enlighten™ web-based monitoring and analysis software. IMPORTANT: Enphase IQ Commercial Envoy, IQ Envoy, and IQ Series Micros do not communicate with, and should not be used with, pre-vious generation Enphase Microinverters and Envoys. Click the link to go to the next step in Troubleshooting an Enphase system with a bridge connection. The system only reads what the Solar is connected to in our case the General Supply tariff for import and export [Feed in]. If you have narrowed the issue down to a microinverter, we have a guide on how to solve the issue: How To Troubleshoot an Inoperable Enphase Microinverter. It just means that an important part of the system, the Envoy, is not sharing your production data to the cloud, which is where the Vivint Solar app and Account Center collect your data from. The light above it should turn a solid green: 2. To open the grey box, grip the two latches at the side and pull them towards you until they pop open. https://enphase.com/en-uk/support/system-owners/troubleshooting. But not to worry! Depending on your area or the set up of your solar energy system, we may have installed additional solar breakers in a secondary box near your electrical panel. Fix your Wi-Fi connection types mentioned above our contractor licenses, please see the “Troubleshooting Tip” right the. For your solar devices have been properly activated the first thing we ’ not. 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